Return Policy

II. Replacement Service

If you need to exchange for a different size or color, you can apply within 15 days of receiving the item.

2.1 Exchange Conditions

• Item must be in original condition and suitable for resale.
• Complete packaging, accessories, and free gifts included.
• Non-human damage or quality issues

2.2 Exchange Process

1. Contact support to request an exchange
2. We will provide the return address once customer service confirms the item is in stock.
3. Return the item and enter the tracking number.
4. We inspect the item upon receipt and ship a replacement.

2.3 return shipping fee

• Non-quality-related exchanges: Customer pays for both outbound and return shipping.
• Free return shipping for quality issues

III. After-Sales Service Details

All products come with a 1-year warranty. Non-human-caused damage during the warranty period is eligible for free repair or replacement.

3.1 warranty coverage

• Product quality issue

• Functional issues occurring during normal use

• Non-man-made damage component issues

3.2 Not Covered by Warranty

• Damage caused by human error or improper use

• Force Majeure (e.g., lightning strikes, floods)

• Unauthorized disassembly or repair

3.3 Repair Service

• Warranty Period: Free Repair or Replacement

• Out of warranty: Repair at cost

• Lifetime technical support

3.4 Contact

Customer Service Hotline: 020-2818 7123
Service Hours: Mon–Sun 9:00–18:00

In accordance with Article 25 of the "Law of the People's Republic of China on the Protection of Consumer Rights and Interests"

Consumers have the right to return goods within seven days of receipt when purchased via online, TV, telephone, or mail order channels, without providing a reason.

1. 7-day no-questions-asked return and exchange

We promise a 7-day no-reason return and exchange service, calculated from the day after you receive your order.

1.1 eligibility criteria

• Item must be in perfect condition and suitable for resale.

• Complete packaging, accessories, free gifts, manual, and warranty card included.

• Item not installed, used, or damaged by user

1.2 does not apply to 7-day no-reason return items

• Customized products (e.g., custom lighting, special-specification items)

• Consumables (e.g., light bulbs)

• Digital goods (e.g., software, electronic documents)

1.3 Return Process

1. Contact Support to Request a Return

2. Return address will be provided after customer service approval.

3. Return the item and enter the tracking number

4. We will inspect the item within 3 business days of receiving it.

5. Refund arranged upon successful inspection